Return and Exchange

We want you to be completely satisfied with your purchase from Lushair by GENPULSE. If for any reason you are not, we are happy to offer returns and exchanges under the guidelines below.

How to Return Your Item

To initiate a return, please mail your item(s) to:

Lushair Returns 531A Upper Cross Street #04-95 Hong Lim Complex Singapore 051531 Singapore

Return Processing Time

  • Returns typically take 3-10 business days to process upon reaching our facility.

  • Once your return is processed and your refund is issued, you will receive a refund confirmation email.

  • Please note that refunds may take several business days to reflect on your credit card account. This timeframe may vary depending on your financial institution.

Return Eligibility

To ensure your return is accepted, please make sure:

  1. Items are undamaged.

  2. All original tags are attached.

  3. Items are returned in their original packaging.

Refund Method

  • Refunds will be issued to the original payment method used during purchase.

  • Refunds for PayPal payments will be processed back to your PayPal account.

Exchanges

If you need to exchange an item for a different model, size, or version, please follow these steps:

  1. Return the original item following the process above.

  2. Place a new order for the desired item on our website.

  3. Once your returned item is received and processed, a refund will be issued for the original purchase.

This ensures the fastest processing and availability of your new item.

Non-Returnable Items

Please note that certain items may not be eligible for returns, including:

  • Items marked as final sale.

  • Items damaged due to misuse, improper installation, or alterations.

Need Help?

If you have questions or need further assistance regarding your return or exchange, please contact our customer support team:

  • Email: support@lushair.net

  • Phone: +65 8525 6754

Thank you for choosing Lushair. We’re here to help you breathe better and shop with confidence!