Privacy

Information We Collect

1. Information You Provide to Us

1.1 Registration and Profile Information

When you create an account, place an order, or subscribe to updates, we collect the following:

• Name

• Email address

• Phone number

• Billing and shipping addresses

• Payment information

• Other information you choose to provide

1.2 Payment Information

When you make a purchase, we collect your payment card details. We may also partner with third-party payment processors who will handle your payment information securely on our behalf.

1.3 Communications

If you contact us, we may collect the contents of your messages, email address, phone number, and any attachments you provide. We may also record calls with our customer service team for quality assurance and training purposes.

1.4 Other Information You Choose to Provide

For example, if you participate in surveys, leave reviews, or use features like virtual product previews, we may collect additional data relevant to those interactions.

2. Information We Collect Automatically When You Use the Services

2.1 Location Information

We collect your general location based on your IP address.

2.2 Device Information

We collect details about the device you use to access our Services, such as:

• Device type

• Browser type

• Operating system

• IP address

• Device identifiers

2.3 Usage Information

We collect information about your interactions with our Services, including:

• Pages visited

• Search queries

• Purchase history

• Time and date of activity

2.4 Cookies and Similar Technologies

We use cookies, pixel tags, and similar technologies to enhance your experience. These technologies help us:

• Remember items in your shopping cart

• Track usage patterns

• Deliver personalized advertisements

1. Information We Receive from Third Parties

3.1 Information from Third-Party Accounts

If you connect your account with third-party services (e.g., Google, Facebook), we may receive profile details and other information shared through those accounts.

3.2 Advertising and Analytics Partners

We work with third parties, such as analytics providers and advertising partners, who may provide us with information about your interactions with their services or advertisements.

3.3 Other Sources

We may receive demographic and preference information from marketing or data partners and combine it with information we collect directly from you.

How We Use the Information We Collect

We use the information we collect to:

• Process your orders, returns, and payments

• Provide customer support

• Send you order confirmations, shipping updates, and other transactional communications

• Send you promotional materials, surveys, and other marketing communications (you can opt out at any time)

• Customize your experience by providing personalized content and recommendations

• Detect, prevent, and address fraud or unauthorized activity

• Analyze trends, monitor usage, and improve our Services

• Comply with legal obligations or enforce our Terms of Service

How We Share Your Information

4.1 Affiliates and Subsidiaries

We may share your information with our affiliates for operational or marketing purposes.

4.2 Vendors and Service Providers

We disclose information to vendors and service providers that help us operate the Services, such as payment processors, shipping providers, and customer support tools.

4.3 Advertising and Analytics Partners

We work with advertising partners to deliver targeted ads and with analytics providers, like Google Analytics, to understand how users interact with our Services.

4.4 Legal Compliance

We may disclose your information if required to comply with applicable laws, legal processes, or government requests, or to protect the rights, property, or safety of Lushair or others.

4.5 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the relevant parties.

4.6 With Your Consent

We may share your information in other ways if you give us explicit consent.

Your Privacy Rights and Choices

5.1 Access, Correction, and Deletion

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at support@lushair.net.

5.2 Marketing Preferences

You can opt out of marketing communications by clicking the “unsubscribe” link in our emails or updating your account preferences.

5.3 Cookies and Ad Preferences

You can control cookie preferences through your browser settings or opt out of interest-based advertising by visiting www.aboutads.info/choices or www.youronlinechoices.eu if you are in the EU.

Data Retention

We retain your personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no security system is foolproof, and we cannot guarantee the security of your data.

Children’s Privacy

Our services are not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, please contact us at support@lushair.net.

International Users

If you access our Services from outside the United States, your data may be transferred to and processed in the United States or other countries with differing privacy laws. We will protect your data as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be reflected by updating the “Last Updated” date at the top of this policy. Significant updates may be communicated via email or a notice on our website.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Lushair by GENPULSE PTE LTD

Email: support@lushair.net

Phone: +65 8525 6754

Address: 531A UPPER CROSS STREET #04-95 HONG LIM COMPLEX SINGAPORE 051531

If you are a California, EEA, UK, or Swiss resident, please see the additional sections below for more details about your rights.

Additional Information for California Residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA). Please refer to the California Privacy Rights section for detailed information about these rights and how to exercise them.

Additional Information for EEA, UK, and Swiss Residents

If you are located in the EEA, UK, or Switzerland, you have additional rights under applicable data protection laws. These include:

• The right to access, correct, or delete your data

• The right to object to or restrict certain data processing activities

• The right to data portability

• The right to lodge a complaint with your local data protection authority

This Privacy Policy is intended to provide transparency and confidence in how we handle your data. Thank you for trusting GENPULSE PTE LTD.